In a competitive environment in which organizations contend to attract consumers, customer satisfaction of the presented services is a key element in success and an essential factor for profitability and customer loyalty (Mannel 2008; Gitman, etal., 2005). ..

The present study aimed to assess the level of participation among Citizens of the District one of Tehran. The study population includes all citizens of the district one of Tehran. The sample size was estimated 385 people, using a Cochran formula. A questionnaire was used to collect data. Validity of the questionnaire was confirmed using the respected professors and experts ideas and Cronbach's Al..

Topic summary: Knowledge management has caused tremendous changes in management issues in the modern age. Knowledge management seeks the achievement of knowledge, wisdom and the value-added experiences of employees and the implementation, revision and preservation of knowledge in the organizations as well. This study aims to assess the underlying factors for implementation of knowledge management ..

Competency Management in a System of Providing Competitive Resistance of Iranian Commercial Banks..