Effective Telephone Techniques
Course Price: $1500
Introduction
Implement industry standards of excellent phone and business etiquette, students learn how to communicate, effectively, with colleagues, employers, business prospects and company clientele over the phone. Tone of voice, body language, interpersonal skills, professional communication, culture, and difficult or emotional callers are explored throughout the course, equipping students to become masters of communication over the phone, and even in-person or online, always making the best of a first impression.
KEY MODULES & LEARNING OUTCOMES (included but not limited to)
- Professional Telephone Skills
- Communication skills and challenges
- Telephone Etiquette
- Customer Queries (challenging, technical calls)
- Culture and Communication
- Business Etiquette
- Tone of Voice
- Telephone Body Language, Body Posture
- Video Conferencing
- Teleconferencing
- Customer Conversion (Sales)
- Communication (Telephone) Technology
Course Summary
Telephone Etiquette just like Customer Service is inherent at every level of the business communication organizational structure. And, just like direct sales and looking professional when you are about to knock on someone’s door, having a professional telephone voice is crucial to maintaining customer relationships, and securing those crucial business transactions.This is complimentary course to the Telephone Skills course offered through Canada Business Management College. While the Telephone Skills course provide basic and general telephone etiquette modules. The Effective Telephone Techniques course offers tips and tricks for effective and professional telephone etiquette in the 21st century.